Quality Assurance Manager
2 days ago
As a Quality Assurance Manager at Worldpay, you will be responsible for establishing and implementing quality assurance and compliance processes for IT. You will work closely with IT leaders to develop and implement overall quality maturity roadmaps and plans for each IT functional area.
Key Responsibilities:- Establish internal IT service quality control standards, policies, and procedures.
- Develop, publish, and implement software quality assurance plans.
- Consult with development, testing, and production teams to develop, publish, and implement software quality assurance plans.
- Review progress toward software quality assurance plans regularly with IT leadership, technical teams, and internal customers to make modifications as necessary.
- Establish internal IT service quality control standards, policies, and procedures.
- Monitor, evaluate, manage, and execute audit processes to ensure compliance.
- Coordinate and facilitate quality assurance activities across projects with project managers.
- Provide guidance and subject matter expertise to IT teams on quality assurance methodologies and processes and educate them on their responsibilities/accountabilities to achieve on-time and quality deliverables.
- Makes recommendations and directs improvements to the software development lifecycle process.
- Documents non-compliance to policies, processes, and standards and assists in resolution.
- Analyzes and identifies trends in IT performance metrics.
- Designs, monitors, and analyzes performance metrics program for quality improvement initiatives.
- Conducts audits and analyzes findings to develop appropriate corrective action recommendations.
- Provides training on established processes and policies.
- Bachelor's degree in computer science, information systems, business administration, or other related discipline or the equivalent combination of education, training, or work experience.
- Broad knowledge of FIS products and services, business practices, and processes.
- In-depth knowledge of financial services industry practices, regulations, and processes.
- In-depth knowledge of one or more end-to-end systems lifecycle development methodologies.
- Advanced proficiency in at least one appropriate quality management and improvement methodology, e.g., Total Quality Management (TQM), Six Sigma, Software Engineering Institute - Capability Maturity Model (SEI-CMM).
- Proficiency in quality management methods, tools, and technologies.
- Proficiency in project management.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
- Excellent training/presentation skills to educate the organization on new or updated processes.
- Willingness to share relevant technical, process, and/or industry knowledge and expertise to other resources.
- Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management, and time management skills.
- Ability to persuade and influence others on the best approach to take.
- Is resourceful and proactive in gathering information and sharing ideas.
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