Assistant Store Manager
3 weeks ago
As a trusted advisor to our customers, you will serve as a key member of our store team, providing exceptional customer service and support. Your leadership skills will be developed through assisting the Store Manager with account management, customer outreach, and risk management. You will oversee, train, and coach Customer Service Representatives, ensuring adherence to quality standards, safety procedures, and Company policies.
Responsibilities:- Train and supervise Customer Service Team Members to ensure quality standards and compliance.
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
- Develop customer relationships and complete inbound and outbound call campaigns to build new business and maintain store profitability.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
- Oversee account management and recovery processes, focusing on customer service to prevent loss and charge-off accounts.
- Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
- Work efficiently in a rapidly changing environment, handling multiple tasks to meet individual and team performance standards.
- High School Diploma or equivalent required.
- Minimum one year experience in customer service, sales, or retail.
- At least 3 months of supervisory, key holder, or relevant leadership experience.
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Must be at least 18 years of age (19 in Alabama).
- Background check required (subject to applicable law).
- Ability to meet the physical demands of this position, including standing up to 90% of the time.
- A comprehensive new hire training program.
- Access to a robust learning management system, full of e-learning modules and training programs.
- Performance-based career advancement.
- Multiple coverage choices for medical insurance, including free telemedicine and medical spending account (HSA/FSA) options.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance.
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
- A diverse culture and inclusive environment.
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