Member Service Representative
2 days ago
As a Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service to our members. This includes handling returns, zoning the sales floor, arranging and organizing merchandise, and identifying shrink and damages. You will also be responsible for maintaining exit areas, reviewing member receipts, acknowledging members, and identifying member needs. Additionally, you will assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
Key Responsibilities:
Ensures area of responsibility is maintained in accordance with Company policies and procedures
Provides member service by maintaining exit areas, reviewing member receipts, and acknowledging members
Assists members with purchasing decisions, locates merchandise, and provides guidance and support on self-service technology
Maintains paperwork, logs, and other required documentation
Executes emergency response procedures and ensures compliance with company security and safety practices
Assists with the training of Member Frontline Service associates on company processes and procedures
Benefits:
Competitive pay
Performance-based bonus awards
Health benefits, including medical, vision, and dental coverage
Financial benefits, including 401(k), stock purchase, and company-paid life insurance
Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements:
Customer Service experience
Retail experience, including operating front-end equipment
Working with mobile retail applications
Ability to work in a fast-paced environment and adapt to changing situations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Working Conditions:
Work in a retail environment with frequent standing, walking, and bending
May be required to work in a fast-paced environment with frequent interruptions
May be required to work flexible hours, including evenings and weekends
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