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Housekeeping Operations Manager

2 months ago

Appleton Wisconsin, United States Residence Appleton Full time
Job Summary

The Housekeeping Operations Manager is responsible for overseeing and coordinating housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, this role assumes all managerial responsibilities.

Responsibilities
  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with company standards.
  • Adhere to company policies and procedures to ensure safe and efficient hotel operations.
  • Inspect staff's work performance within assigned sections daily to ensure standards and productivity levels are met.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office.
  • Oversee the organized closing of floors at the end of the day, ensuring room attendants' carts are clean and restocked with linen only.
  • Ensure records of daily assignments are completed, signed off on, and turned in to the Housekeeping Office on time.
  • Maintain key control systems.
  • Supervise all staff in Laundry and Housekeeping, holding them accountable for their work performance.
  • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness, and improper attire.
  • Handle items for 'Lost and Found' according to company standards.
  • Be familiar with all company policies and House Rules.
  • Ensure associates are attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Ensure the overall appearance, cleanliness, and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties, ensuring each room attendant and house attendant carries a work assignment.
  • Monitor cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways, and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
  • Oversee proper and constructive training of room attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all VIPs, special guests, and requests.
  • Perform any other duties as requested by Management.
Property Details

Our spacious suites were designed with both business and leisure travelers in mind. Guests can choose from a studio or multiple-bedroom suite and take advantage of our free WiFi, fully furnished kitchens, a separate living and work space, complimentary amenities, and grocery service. Every morning, guests can enjoy a hot breakfast buffet, and on Monday through Wednesday, join us for the Residence Inn Mix evening social. Business travelers will delight in our location near Kimberly Clark, General Dynamics/Gulfstream, and Miller Electric. For those with some free time, we suggest exploring everything Appleton has to offer, like the Fox Cities Performing Arts Center, Appleton's Children Museum, Barlow Planetarium, and Funset Boulevard. Our convenient location places guests minutes from the Fox Cities Stadium, home of the Wisconsin Timber Rattlers, and just a short drive from the Green Bay Packers Lambeau Field.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan