Shift Team Lead

4 weeks ago

Rogers, Arkansas, United States Papa Murphy's Full time

Job Overview:

Papa Murphy's is seeking a skilled Shift Supervisor to lead our team and drive success in our stores. As a Shift Supervisor, you will be responsible for championing our commitment to quality, service, integrity, and teamwork by:

  • Conquering all aspects of the Crew Member position.
  • Overseeing and encouraging all team members to be their best on shift.
  • Accomplishing or assisting with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
  • Energizing team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
  • Holding yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
  • Addressing emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
  • Training and developing team members for successful growth and development.
  • Operating the store independently if needed, in the absence of the manager.

What We Offer:

Work within your local community

No late hours, ovens, grease traps, or public restrooms

Opportunity to work with an amazing team

Earn more dough with tips

PIZZA

Education and tuition assistance

What You Bring to the Table:

Ability to communicate, read, and apply fundamental math skills effectively.

Outstanding customer services skills.

Capacity to manage various difficult or emotional guest and crew situations.

Novice computer skills, including MS Word, Excel, Outlook, and POS.

Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.

Foundations of Your Career:

Desire to be a team player and lead with a great attitude

At least six months experience in QSR (or previous crew) involvement.

Ability to build positive relationships with supervisors, co-workers, and guests

We'd like you to be knowledgeable in food safety. So, a food handlers' card and/or ServeSafe certified is preferred, but not required.

Other Requirements:

Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.

Occasionally required to bend and stoop, kneel or crouch.

Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.

Must be able to lift and/or move up to 30 pounds.

Maintain punctual and regular attendance at work.

Please Note:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Papa Murphy's International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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