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Client Onboarding Quality Assurance Manager
2 months ago
WHAT IS THE OPPORTUNITY?
This role is pivotal in the execution and continuous management of risk initiatives and associated tasks under the guidance of the Group Manager, Central Operations.
You will collaborate closely with management teams within the Central Operations department to pinpoint and document risk areas along with corresponding mitigating controls. Your responsibilities will include identifying Key Risk Indicators and aiding management teams in the monitoring and evaluation of these controls.
Additionally, you will coordinate Risk and Control Self Assessments, third-party risk evaluations, fraud control assessments, compliance risk assessments, and more, ensuring that all outstanding items are tracked to resolution.
What you will do
You will implement and sustain an operational risk management framework that identifies key risk indicators, conducts risk and control self-assessments, and formulates action plans while tracking follow-up items.
You will generate risk management reports to monitor the risk profile of Central Operations.In collaboration with unit Operations Managers, you will identify, design, document, and implement suitable controls and process maps as necessary.
Your role will also involve managing the testing of controls under RCSAs and other risk assessment programs, including tracking and resolving any identified gaps.
You will coordinate support for Central Operations departments in response to enterprise-wide regulatory findings.
Working alongside Regulatory Compliance, Legal, and other departments, you will review and assess the applicability of new legislation or regulations to departmental operations.
You will act as a risk management advisor in the development of new or modified products and operational processes and procedures. Additionally, you will support the Group Manager's role on various bank committees, councils, and task forces.
In conjunction with Regulatory Compliance, Legal, and other departments, you will research, analyze, and provide guidance to management teams on various matters, including regulatory and industry operational developments and pending legislative activities.
You will develop project plans, provide periodic update reports, and maintain detailed task lists for each project or deliverable related to assigned projects, following up with project members as necessary.
Furthermore, you will assist in analyzing risk metrics and performance data collected from internal sources, creating measures to safeguard the bank by designing or revising workflow processes, updating policies and procedures, and implementing system enhancements.
- Minimum 5 years of overall operational experience in a financial institution.
- Minimum 3 years of operational risk management control design, testing, and/or auditing experience in a financial institution.
- Minimum 2 years of experience in a leadership or project management capacity.
Strong understanding of risks associated with banking operations and payment systems, as well as industry best practices.
Comprehensive knowledge of financial institution regulatory requirements, particularly those related to deposits, operations, and associated financial and security controls, including BSA/AML and FDICIA regulations.
Familiarity with audit standards and payment network requirements is essential.
Ability to work independently under general direction towards established goals and objectives.
Strong interpersonal skills to effectively engage with all levels of Bank personnel; excellent analytical, project management, and organizational skills; superior verbal and written communication skills; strong presentation skills are a plus.
Proficiency in desktop applications such as MS Word, Excel, Access, PowerPoint, etc., is required.
Capability to analyze complex situations and provide guidance, make recommendations, and escalate issues appropriately.
CompensationStarting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This position is eligible for bonus and/or commissions.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
At City National, we strive to excel in all aspects, including the benefits and perks we offer our colleagues.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.
ABOUT CITY NATIONALWe operate on a fundamental principle: Business is personal. Since our inception, we have consistently gone above and beyond to support our clients, colleagues, and community.
City National Bank was established in 1954 by entrepreneurs for entrepreneurs, and that legacy of integrity, community, and exceptional client relationships continues to drive remarkable growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
