Service Operations Lead

3 weeks ago


Pleasant Prairie, Wisconsin, United States APL Logistics Ltd Full time
About the Role

We're seeking an experienced Customer Service Representative III who can effectively communicate with customers, manage relationships, and drive results in our fast-paced distribution and logistics environment.


Key Responsibilities
  1. Develop and maintain strong customer relationships through proactive communication and issue resolution.
  2. Lead and direct a team of Customer Service Representatives to achieve exceptional customer satisfaction and operational efficiency.
  3. Analyze and resolve complex customer complaints and concerns in a fair and timely manner.
  4. Maintain accurate and up-to-date records, reports, and metrics to inform business decisions and optimize operations.
What You'll Need
  • Background:
    - At least three years of experience in customer-facing roles within the distribution and logistics sector.
  • Skill Set:
    - Strong analytical and problem-solving abilities, with excellent communication and interpersonal skills.
  • Tech Savvy:
    - Proficiency in Microsoft Office Suite and data entry software.
  • Leadership Qualities:
    - Ability to lead and motivate a team towards achieving shared goals and objectives.
Benefits Package

This role offers a competitive hourly wage of $21.00, along with a comprehensive benefits package that includes PTO, sick time, holidays, bonus plan, 401(K), health insurance, and more.



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