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IT Support Specialist

2 months ago

Winchester Bay, Oregon, United States Apex Solutions Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Apex Solutions. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities:

  • First and Second Level Support: Provide timely and effective support to clients and internal teams, resolving technical issues and answering questions related to IT systems and applications.
  • Customization and Optimization: Customize and optimize IT systems and applications to meet the needs of our clients and internal teams, ensuring seamless integration and functionality.
  • System Diagnostics and Troubleshooting: Conduct thorough system diagnostics and troubleshooting to identify and resolve technical issues, implementing necessary changes and corrections.
  • Problem-Solving and Development: Develop, coordinate, and implement problem solutions using standard software, software tools, and program libraries, ensuring efficient and effective resolution of technical issues.
  • IT System Management: Manage IT systems with various interfaces, ensuring smooth operation and optimal performance.
  • Training and Support: Provide instruction, training, and support to employees and pilot users, ensuring they have the necessary skills and knowledge to effectively use IT systems and applications.
  • Internal IT Orders: Prepare and plan internal IT orders, ensuring timely and effective execution.

Requirements:

  • Education and Experience: Successfully completed training as an IT specialist, computer scientist, or similar qualification, with experience in end-user support and first experience in client or application management.
  • Language Skills: Good knowledge of English.
  • Soft Skills: Analytical thinking, solution orientation, strong communication skills, and an interdisciplinary approach.