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Medical Assistant
2 months ago
Mercy Health is seeking a highly skilled Medical Assistant to join our team in Interventional Radiology. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our patients and healthcare professionals.
Key Responsibilities- Provide indirect and direct patient care within the scope of practice and in alignment with the standards of excellence and quality.
- Contribute to the completion of the patient's chief complaint, including vital signs, blood pressure, pulse oximetry, height, weight, and temperature.
- Document patient/family needs, participate in planning and implementing care for patients, and administer ordered medications within the Medical Assisting scope and state guidelines.
- Understand and adhere to the legal responsibilities and requirements within the Medical Assistant role.
- Identify significant changes in patient condition through data collection and report them to the provider.
- Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
- Demonstrate standards of excellence in care in all interactions, for both internal and external customers.
- Maintain clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
- Show patients to examination rooms and prepare them for the physician.
- Travel to other facilities for providers or adjust hours to meet patient care needs as directed by the practice manager as needed.
- Maintain a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
- Assist patient and provider with virtual health visits, including setting up the visit through the appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
- Document in electronic medical records (EMR) accurately and appropriately.
- Manage in-basket messages in the electronic health record (EHR) under the provider's verbatim instructions.
- Perform front desk workflows, including My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
- Follow up on orders, appointments, referrals, and follow-up visits and collect co-pays as needed.
- Other duties include, but are not limited to, ordering supplies appropriately, tracking referrals, labs, and diagnostic tests, disposing of contaminated supplies, etc.
- Active Medical Assisting certification from one of the following: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), Nationally Registered Certified Medical Assistant (NCRMA), National Certified Medical Assistant (NCMA), or Assessment-Based Recognition in Order Entry (ABR-OE).
- BLS Basic Life Support, American Heart Association (preferred upon hire, required prior to independent patient care).
- High School/GED (required).
- Completion of an accredited Medical Assistant post-secondary education (preferred, but required in South Carolina).
- Completion of externship or clinical lab training (preferred).
- 1 year of recent Medical Assisting experience (preferred).
