IT Support Specialist

5 days ago


Hamilton, Montana, United States Iron Service Global Full time

Job Description:

We are seeking a skilled IT Support Specialist to join our team at Iron Service Global. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers.

Responsibilities:

  • Manage SLAs for multiple sites
  • Utilize ticketing applications to track and resolve incidents
  • Maintain accurate records of hardware assets
  • Install and configure operating systems, software, and drivers
  • Provide remote assistance with PC setup, upgrades, and troubleshooting
  • Assist with inventory management and tracking equipment movement
  • Prepare reports on ticket processing and inventory status
  • Perform quality assurance testing on laptops
  • Coordinate with vendors and site facilities for maintenance and repairs
  • Handle customer service inquiries and provide timely responses

Requirements:

  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment with flexibility to adapt to changing situations
  • Strong analytical and technical skills
  • Knowledge of Microsoft Excel and other productivity tools
  • Ability to work independently and as part of a team

Benefits:

  • Competitive hourly rate: $30-$35/hour
  • Ongoing training and professional development opportunities
  • Collaborative and dynamic work environment


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