Customer Success Advocate

1 week ago


Coral Gables Florida, United States KENTECH CONSULTING INC Full time
Job Overview

We are looking for a dedicated and results-oriented Customer Success Advocate to enhance satisfaction and success within our client community.

In this position, you will cultivate and sustain robust, long-lasting relationships with your designated customer portfolio, ensuring their expectations are not only met but surpassed.


Key Responsibilities:
Act as the main point of contact for all client-related inquiries, ensuring effective communication and prompt resolution of any challenges.

Establish and nurture strong, lasting relationships with key business leaders and stakeholders, serving as a reliable advisor.

Collaborate with various teams, including marketing, sales, and product development, to provide customized solutions that meet client requirements.

Oversee the onboarding and training processes for clients, ensuring they are fully engaged and appreciate the value of our offerings.

Examine client data to enhance their experience and maintain consistency in service delivery.

Identify potential upselling opportunities and collaborate closely with sales and operations teams to meet growth targets.

Manage client activations, ensuring that new clients are satisfied and operational as swiftly as possible.

Address urgent requests or escalations with promptness and efficiency.

Contribute to the overall success of the customer success team by sharing insights and supporting team initiatives.

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