Insurance Customer Service Representative

4 weeks ago


Prairie Village, Kansas, United States State Farm Insurance Full time
Job Title: Account Associate

At State Farm Insurance, we're seeking a highly skilled and customer-focused individual to join our team as an Account Associate. In this role, you'll play a critical part in delivering exceptional customer service and ensuring the smooth operation of our insurance policies.

Key Responsibilities:
  • Provide accurate and timely information to customers regarding their insurance policies and needs.
  • Process policy changes and updates in our system, ensuring seamless customer experiences.
  • Handle incoming calls and emails from customers, addressing their inquiries and concerns in a professional and efficient manner.
  • Collaborate with team members to resolve customer issues and maintain high levels of customer satisfaction.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers and provide expert advice.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company, continuously improving knowledge and skills through training and development opportunities.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of our customers.


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