Retail Experience Representative

3 weeks ago


Denver, Colorado, United States PCs for People Full time
Key Responsibilities
  • Greet and welcome customers with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the store.
  • Handle phone calls and emails with impeccable customer service skills.
  • Process and approve online orders efficiently.
  • Actively listen to customers' inquiries, concerns, and feedback, providing accurate and helpful information about products, promotions, and policies.
  • Assist customers in establishing accounts and locating products within the store, suggesting suitable alternatives, and explaining product features and benefits.
  • Process customer transactions accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting customer eligibility.
  • Maintain an organized and visually appealing store environment by arranging merchandise, restocking shelves, and ensuring product displays are attractive and well-maintained.
  • Address and resolve customer complaints or issues professionally, escalating to management when necessary to ensure customer satisfaction.
  • Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to customers.
  • Collaborate with team members to achieve store goals and maintain a positive work environment.
Requirements
  • High school diploma or equivalent; a college degree is a plus.
  • Full Professional Proficiency in English & Spanish.
  • Previous experience in retail or customer service is preferred but not mandatory.
  • Excellent communication and interpersonal skills with a customer-focused approach.
  • Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy.
  • Proficiency in using a computer, POS systems, and other retail software applications.
  • Flexible schedule, including availability to work weekends.
  • Physical ability to stand for extended periods and lift moderately heavy items when necessary.
Estimated Salary Range:

$20 - $21 per hour.

Benefits

We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO. We are an Equal Employer Opportunity.



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