Customer Service Representative

3 weeks ago


Riverdale, Georgia, United States Southern Company Full time

At Southern Company, we are seeking a skilled Customer Service Representative to join our team. This role is responsible for providing top-notch customer service to our valued customers, ensuring their needs are met and exceeded. The successful candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

The ideal candidate will have a high school diploma or equivalent, with 1-2 years of experience in a utility or call center setting. They will be available to work flexible schedules and be self-motivated to own reactive responses to address customer issues with little oversight.

We offer a competitive salary of $45,000 per year, plus benefits including health, welfare, and retirement plans. Our comprehensive total rewards strategy includes annual incentive awards for eligible employees and opportunities for career growth and development.

In this role, you will be responsible for:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Analyzing customer credit status and making arrangements for payment of past due bills
  • Processing online orders, turn-ons, turn-offs, reconnects, and transfers for various markets
  • Maintaining accurate records and updating customer information


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