Shift Leader
2 weeks ago
We are seeking an energetic and responsible Shift Leader to support our management team with overall restaurant operations. As a Shift Leader, you will be responsible for ensuring service with speed, maintaining interior and exterior cleanliness, and driving sales through effective execution of marketing programs and initiatives.
Key Responsibilities
• Provide exceptional guest service and effectively manage guest recovery
• Ensure compliance with all Brand operational standards, as well as Network policies and procedure
• Maintain the calibration of all restaurant equipment to ensure product excellence
• Manage effective cash control and loss prevention policies and procedures
• Create a learning environment and recognize team members for demonstrating desired behavior and performance
Requirements
• Provide excellent guest service; with a focus on service with speed and order accuracy
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests' needs and exceed their expectations
• Have a positive attitude and work well in a team environment
• Demonstrate leadership skills
• Be reliable and punctual for shifts
About Us
Dunkin' is a leading baked goods and coffee chain, serving more than 3 million customers per day. We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day.
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