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Client Support Specialist

2 months ago


Nederland, Texas, United States COMbridge IT Consulting GmbH Full time
Position Overview:
As a Client Support Specialist, you will embody the voice of the customer. Your role is to assist customers through various communication channels, ensuring they receive the help they need promptly and effectively.

Your Responsibilities:
- Serve as a reliable point of contact for customers reaching out via phone, email, chat, or text.
- Proactively follow up with customers to ensure their satisfaction and resolve any issues they may encounter.
- Utilize advanced tools and methods designed to enhance customer interactions and streamline support processes.
- Address a wide range of inquiries, from administrative questions to technical and product-related concerns.

What We Offer:
- A supportive work environment where you can thrive and develop your skills.
- A structured schedule with working hours from Monday to Friday, allowing for a healthy work-life balance.
- Opportunities for remote work after an initial onboarding period.

Qualifications:
- Fluency in Italian as your primary language, with proficiency in English for internal communications.
- Strong active listening skills and a customer-oriented mindset.
- Ability to manage stress and collaborate effectively within a team.
- Quick learner with a focus on procedures and multitasking capabilities.
- Excellent written communication skills, ensuring clarity and accuracy in all interactions.

Benefits:
- Competitive salary with additional perks such as meal vouchers, group insurance, and commuting allowances.
- Continuous professional development through coaching, feedback, and access to e-learning modules.
- Clear pathways for career advancement within the organization.

Onboarding Process:
We are committed to making your onboarding experience seamless. You will receive guidance from experienced colleagues who will familiarize you with our systems and processes, ensuring you feel supported throughout your journey with us.