Skilled Technician

5 days ago


Salt Lake, Utah, United States Dex Imaging Full time
Job Summary

Dex Imaging seeks a skilled and reliable Service Technician to join our team. This role involves performing diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. The ideal candidate will have excellent communication skills, be mechanically inclined and have the ability to work independently.

Responsibilities
  • Provide exceptional customer service and support during field visits or dispatches.
  • Manage all on-site installation, repair, maintenance and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Follow all company procedures and protocols.
  • Cooperate with the technical team and share information across the organization.
  • Understand customer requirements and make appropriate recommendations or briefings.
  • Stay up-to-date with job knowledge by participating in educational opportunities and reading professional publications.
  • Build positive relationships with customers.
  • Work as part of a cohesive team within the shop to meet customer needs.
  • Maintain a safe working environment and follow all safety practices.
  • Help maintain company vehicles, inventory and tools in proper working condition.
  • Continuously update knowledge on existing products and pursue additional technical and product knowledge.
Requirements
  • An associate degree (A.A.) or equivalent from a two-year college or technical school.
  • Six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • A valid driver's license.
  • The ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
  • Superb customer service skills and the ability to diagnose and solve problems from non-technical descriptions provided by customers.


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