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Customer Experience and Support Specialist

1 week ago


Kenosha, Wisconsin, United States Uline Full time
Customer Service Team Lead

We're looking for an experienced leader to join our team as a Customer Service Team Lead. In this role, you will be responsible for guiding a team of customer service representatives, ensuring they have the necessary skills and knowledge to deliver excellent customer experiences.

Key responsibilities include coaching and developing team members, reviewing customer interactions, and providing feedback to management on process improvements. You will also facilitate team meetings, one-on-one sessions, and handle escalated customer issues. The ideal candidate will have a strong background in customer service, with at least 2 years of experience in a leadership or supervisory role. A high school diploma or equivalent is required, while a bachelor's degree is preferred.

What We Offer

At Uline, we offer a comprehensive benefits package, including complete medical, dental, vision, and life insurance coverage. We also offer a 401(k) plan with a 6% employer match, multiple bonus programs, paid holidays, and generous paid time off. Tuition Assistance Program covers professional continuing education. Additionally, we offer a caf featuring affordable daily meal options from local restaurants, an on-site fitness center, and beautifully maintained walking paths. Best-in-class facilities ensure a clean, modern work environment.