Overnight Truck Team Member

3 days ago

Charlotte, North Carolina, United States Michaels Full time
Job Title: Overnight Truck Team Member

Michaels is seeking a highly motivated and detail-oriented Overnight Truck Team Member to join our team. As a key member of our store team, you will be responsible for ensuring a seamless customer experience by delivering excellent service, maintaining a well-organized store, and supporting our truck unloading and merchandise duties.

Key Responsibilities:
  • Provide exceptional customer service, helping customers shop our store and find what they're looking for.
  • Ensure a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross-trained in Custom Framing selling and production.
Preferred Qualifications:
  • Retail and/or customer service experience preferred.
Work Environment:
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

To review a comprehensive list of benefits, please visit our website.

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