Automotive Technical Advisor

4 weeks ago

Bozeman, Montana, United States HRU Inc Technical Resources Full time
Job Title: Automotive Technical Advisor

We are seeking a highly skilled and experienced Automotive Technical Advisor to join our team at HRU Inc Technical Resources. As an Automotive Technical Advisor, you will be responsible for providing technical assistance and support to our clients in the automotive industry.

Key Responsibilities:
  • Assess and solve technical escalations
  • Provide online and in-dealership technical assistance
  • Lead discussions and act as a subject matter expert
  • Manage recall requirements and ensure Required Service Updates (RSU) are completed
  • Interact with the team as the quality feedback liaison
  • Provide dealership consultations on repair order documentation, repair service agreements, and facility inspections
  • Analyze and make suggestions related to repair shop process improvements and offer proactive business planning with a focus on the customer experience
Requirements:
  • A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered
  • Highly motivated, adaptive, and autonomous with the ability to deliver results
  • Ability to travel locally to dealerships within a designated area
  • Ability to analyze and document vehicle case updates using Microsoft Excel
  • Ability to communicate technical information to all levels
  • Ability to analyze data and create custom reports using provided templates
  • Ability to effectively use MS Word, Excel, and PowerPoint
  • Ability to work independently and manage a progressive workload in a fast-paced environment
What We Offer:
  • Full-time position with benefits effective the first of the month following 30 days of employment
  • Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts
  • Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work
  • Monthly paid car allowance
  • Paid standard US holidays and paid vacation time

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