Job Summary:

This position is responsible for ensuring the continuity of computer system services for IT customers by providing technical expertise, assistance, and project coordination necessary to install and support IT systems.

Key Responsibilities:

Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

Participate in evaluating new products and platforms to ensure they meet the company's needs.

Install selected software and hardware products, and establish regular checkpoints and performance indicators to prevent problems.

Perform risk assessment and execute tests to ensure the functioning of data processing activities and security measures.

Repair hardware as necessary and work closely with service vendors to ensure continuity of service.

Have familiarity with both physical and virtual server environments, and experience with network and SQL administration.

Administer web filter and traffic monitoring, and provide technical assistance and advice to customers as needed.

Maintain the network, network cabling, cabling infrastructure, and standards, and assist with the customization and adaptation of existing programs to meet customer requirements.

Provide telephone, face-to-face, and online support to customers, and perform other duties as assigned.

Requirements:

High School Diploma or Equivalent

A minimum of 4 combined years of computer, network, IT Support, and accredited college degree program.

Gaming and hospitality experience preferred.

Certifications and Licenses:

Title 31 Bank Secrecy Act (Anti-Money Laundering)

Must complete a gaming application, fingerprint process, and pass a background check.

Required to obtain and maintain an unrestricted gaming license from the CS&KT Gaming Commission and NIGC.

Required to watch Customer Service video annually, and Sexual Harassment video every two years.

Must possess a valid State of Montana Driver's License and be insurable under the company's insurance.

Will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.

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