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Clinical Operations Associate
2 months ago
Allina Health is a not-for-profit health system that prioritizes patient-centered care. We are seeking a skilled Clinical Operations Associate to join our team.
This role is responsible for providing exceptional patient experiences through efficient registration processes, accurate data collection, and effective communication.
Key Responsibilities- Greets and welcomes patients, ensuring a positive first impression
- Collects demographic and financial data, accurately entering information into electronic medical records
- Provides support through phone encounters, utilizing de-escalation techniques as needed
- Directs patients to appointments or procedures, ensuring timely and efficient care
- Collects co-pays and remaining balances, obtaining signatures as required
- Responds to questions regarding financial assistance programs
- Performs end-of-day reconciliation, maintaining accurate records
- May participate in prescription refill order processes, as appropriate
- Manages and organizes patient care lobbies, providing departmental support
- Must be 18 years of age, with education and/or experience meeting required functional competencies
- 1 year of basic computer skills
- Preferred qualifications include Associate's or Vocational degree, 0-2 years of experience with Microsoft Office products, and 0-2 years of customer service or business office experience
This role requires occasional lifting of up to 10 lbs, with negligible weight frequently handled.