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Customer Experience Manager

2 weeks ago


Roswell, Georgia, United States Asbury Automotive Full time
Join Our Team as a Service Advisor

We are looking for an energetic and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the face of the dealership for service customers, responsible for presenting and selling needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.

About the Position

This role requires excellent communication and interpersonal skills, with the ability to build rapport with customers and promote customer satisfaction and retention. You will also be responsible for generating and providing customers with a complete and accurate estimate of repair, establishing and communicating completion time of repair with customer and technician, answering incoming service calls, maintaining and scheduling service appointments, following prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index), strictly following the manufacturer's warranty guidelines and procedures, conducting business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores, complying with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property.

What We Offer

In addition to a competitive salary and benefits package, we offer opportunities for professional growth and development, including digital career path tools, continuous training through our internal learning management system, and aggressive employee referral programs with bonus opportunities. We also provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.