IT Service Desk Analyst

1 week ago


Tomball, Texas, United States Pure IT CUSO Full time
Key Responsibilities
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of lower complexity.
  • Install software or perform hardware testing remotely as needed.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken.
Requirements
  • Associate degree in computer science or equivalent training required.
  • Entry Level- 2 years of experience required.
  • Experience working with a ticket system, such as ConnectWise, is essential.
  • A+ Certified (preferred) and experience with ITIL methodology are considered advantageous.
Compensation and Benefits

We offer an estimated salary of $45,000 - $55,000 per annum, commensurate with experience. Additional benefits include opportunities for professional growth and development, a comprehensive health insurance package, and a supportive work environment.



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