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Retail Customer Service Associate

2 months ago

Olathe, Kansas, United States MCKEEVER ENTERPRISES INC Full time
About the Role

MCKEEVER ENTERPRISES INC is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Greet and Assist Customers: Provide a warm and welcoming greeting to each customer, making eye contact and thanking them for their business.
  • Deliver a Positive Shopping Experience: Ensure that customers receive a friendly, helpful, and safe shopping experience that meets their expectations.
  • Project a Professional Image: Maintain a professional demeanor and adhere to our dress code at all times.
  • Process Customer Orders: Accurately and efficiently scan and process customer orders in accordance with company standards and policies.
  • Offer Carryout Service: Provide carryout service to customers and ensure that their orders are sacked with care and efficiency.
  • Handle Customer Transactions: Process customer transactions, including handling coupons, charge accounts, checks, debit/credit cards, WIC, food stamps, and other forms of payment.
  • Maintain Store Security: Ensure that store security is maintained in accordance with company policies and procedures.
  • Communicate with Customers: Communicate new policies or promotional programs to customers and provide them with information about our products and services.
  • Assist with Store Operations: Assist with store operations, including knowing the store layout and helping customers find items.
Requirements
  • Strong Communication Skills: Possess excellent communication skills, both verbal and written.
  • Exceptional Customer Service Skills: Demonstrate a high level of customer service skills and a commitment to delivering exceptional customer experiences.
  • Reliability and Integrity: Be reliable and demonstrate a high level of integrity and professionalism in all interactions.
  • Basic Math Skills: Possess basic math skills, including the ability to count money and perform basic arithmetic calculations.
Physical Requirements
  • Standing and Walking: Stand for long periods of time (4-8 hours) and walk frequently throughout the store.
  • Bending, Twisting, and Reaching: Bend, twist, and reach frequently to assist customers and perform tasks.
  • Lifting and Carrying: Lift and carry items up to 10 pounds frequently and occasionally lift and carry items up to 36 pounds.
  • Pushing and Pulling: Push and pull items up to 40 pounds occasionally.
Salary and Benefits

The salary for this position is $14.00/hour. MCKEEVER ENTERPRISES INC offers a competitive benefits package, including [insert benefits].