Operations Manager
3 weeks ago
At Links Car Wash, we are seeking an experienced Operations Manager to join our team. As a key member of our management staff, you will play a vital role in overseeing the daily operations of our car wash facility.
This is a challenging and rewarding opportunity for an individual who is passionate about delivering exceptional customer service, leading high-performing teams, and driving operational excellence.
We offer a competitive salary of $65,000 per year, paid time off, flexible hours, employee bonuses and commissions, health, dental, and vision insurance, 401K match, and parental leave.
Key Responsibilities:- Operational Support: Assist the Site Manager in overseeing the day-to-day operations of the car wash facility, implementing and enforcing company policies and procedures, monitoring and maintaining inventory levels, conducting regular inspections, and assisting in scheduling and coordinating shifts.
- Customer Service: Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally, assist in training and guiding staff members on delivering excellent customer service, foster a customer-centric culture among the team, and enhance customer satisfaction and loyalty.
- Staff Supervision and Training: Assist in training new team members, provide ongoing coaching, guidance, and performance feedback to crew members, partner with Site Manager on employee performance and productivity, and foster a positive and collaborative work environment.
- Safety and Compliance: Ensure employee compliance with all safety regulations and company policies while on duty, conduct regular safety inspections, implement corrective measures as needed, and maintain accurate records of incidents, accidents, and safety-related activities.
Requirements include a high school diploma or equivalent, previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry, strong leadership and management skills, excellent communication and interpersonal skills, strong problem-solving and decision-making abilities, proficiency in using computer systems and software for administrative tasks, and ability to work flexible hours, including weekends and holidays.
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