Shift Manager

4 weeks ago


Silverton, Oregon, United States DND Groups, Inc. Full time
Job Summary

We are seeking a motivated and experienced Shift Manager to join our team at DND Groups, Inc. in Silverton, Oregon. As a Shift Manager, you will play a key role in supporting our General Manager and Assistant Manager in executing restaurant operations during scheduled shifts.

Key Responsibilities
  • Assist in executing specific aspects of restaurant operations during scheduled shifts.
  • Build a strong relationship with crew members to foster a positive environment for learning and teamwork.
  • Assist in training and coaching crew members to build a highly skilled and productive team.
  • Model Dairy Queen and DND Group policies for crew members.
  • Exceed guest expectations by providing high-quality service, a clean environment, and a warm friendly atmosphere.
  • Accept direction from Assistant Manager, General Manager, District Manager, Director of Operations, and VP of Operations.
  • Handle routine customer complaints and resolve issues promptly.
  • Understand the importance of speed of service and resolving bottlenecks in workflow.
  • Ensure the restaurant is adequately organized and staffed during peak and non-peak periods.
Requirements
  • High School diploma or equivalent required.
  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
  • Possesses leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
  • Strong knowledge and application of safe food handling practices.
  • ServSafe certified or approved equivalent.
  • Strong hospitality and customer service skills.
  • Ability to work in and out of different temperature ranges, stand for long periods, work around possible allergens, and lift up to 50 pounds.
Benefits and Compensation
  • Flexible schedule.
  • Paid training.
  • Employee discount.
  • Hourly Pay: $15.45 to $16.45 per hour.
  • Hours Available: 20 to 35 hours per week.


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