Service Technician

4 weeks ago


Houston, Texas, United States Associated Time Instruments Full time
Job Summary

Associated Time Instruments is seeking a highly skilled Service Technician to join our team. As a Service Technician, you will be responsible for the installation, service, and programming of parking control systems and electronic security systems.

Key Responsibilities:

  • Installation and service of parking control systems and electronic security systems
  • Daily communication and coordination with colleagues, management, and customers
  • Communication and coordination with tech support, technical resources, and contractors
  • Update project and/or service tickets daily to company management software
  • Provide solutions for service calls that include pictures and part numbers
  • Create RMA with various vendors and manufacturers as needed
  • Accountability and on-call rotation

Requirements:

  • Valid driver's license and clean driving record
  • Pass drug screening and background check with the Texas Department of Public Safety
  • Pass random drug screenings
  • 2+ years experience in parking control or access control installation and/or service
  • 2+ years computer and networking experience
  • Basic knowledge of computers and networks
  • Certifications with DSX, Open Options, or Maxxess are a plus
  • Welding experience is a plus
  • Proficient with smart phone and laptop for communication, email, and in-app ticket updates
  • Strong customer communication skills
  • Good oral, reading, and typing skills

Physical Requirements:

  • Lift 50 pounds
  • Move, carry, and transport tools and equipment
  • Climb ladders: 4' - 32'
  • Operate a lift (training is available)
  • Prolong periods of standing in same place

Benefits:

  • Medical, dental, vision, and life insurance
  • Other insurance options and benefits available
  • 401k matching, FSA, HSA, and other options available
  • Vacation, sick, and personal time
  • Company-provided vehicle, laptop, and cell phone
  • Factory training and system certifications


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