Heavy Equipment Warranty Coordinator

2 weeks ago

Selkirk, United States Finke Equipment Full time

Finke Equipment is a leading heavy equipment dealership in the region, offering top-notch service and support to our clients.

Job Overview

We are currently seeking a highly organized and dedicated Heavy Equipment Warranty Coordinator to join our team. This role will oversee warranty processes in our dealership, ensuring seamless communication with customers, manufacturers, and internal teams.

The ideal candidate will possess strong organizational skills, excellent communication abilities, and a keen attention to detail.

Responsibilities
  • Warranty Claims Processing: Review, process, and manage warranty claims for heavy equipment in accordance with manufacturer guidelines and dealership policies.
  • Customer Interaction: Serve as the primary point of contact for customers regarding warranty inquiries and concerns, providing timely and thorough responses.
  • Documentation Management: Maintain accurate records of warranty claims, service orders, and customer communications, ensuring all documentation is complete and compliant.
  • Collaboration: Work closely with the service department, parts personnel, and sales team to gather relevant information needed for warranty processing and issue resolution.
  • Reporting and Analysis: Generate and analyze warranty reports to identify trends, advise management on potential improvements, and ensure accountability within operations.
  • Vendor Liaison: Communicate with manufacturers and vendor representatives regarding warranty policies, guidelines, and potential escalations.
  • Training and Support: Assist in training service personnel on warranty policies and processes to enhance efficiency and customer satisfaction.
Requirements
  • Education: High school diploma or equivalent; an associate degree or vocational training in business administration, automotive service management, or a related field is preferred.
  • Experience: Previous experience in warranty administration, service coordination, or customer service in the heavy equipment or automotive industry is a plus, but we are willing to train the right candidate.
  • Skills:
    • Strong organizational and multitasking abilities to handle various tasks efficiently.
    • Excellent verbal and written communication skills, tailored to effectively interact with customers and manufacturers.
    • Proficient in Microsoft Office Suite and dealership management software.
    • Attention to detail, critical thinking, and problem-solving skills.
    • Ability to work well both independently and in a team-oriented environment.
Benefits

We offer a competitive compensation package, including a base salary and commission structure, along with comprehensive benefits.

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