Customer Service Technician Associate

3 weeks ago

Sioux Falls, South Dakota, United States North American Truck & Trailer, Inc. Full time
Job Summary:

The Customer Service Technician Associate plays a vital role in supporting experienced service technicians in their daily tasks, contributing to equipment maintenance, troubleshooting, and repair efforts while gaining hands-on experience and knowledge in the field.

Key Responsibilities:
  • Assist with Repairs:
    • Collaborate with service technicians in diagnosing and repairing equipment, systems, or vehicles.
    • Hand tools, parts, and equipment to technicians as needed.
    • Adhere to safety protocols and guidelines to ensure a secure work environment.
  • Maintenance Tasks:
    • Execute routine maintenance activities, such as oil changes, filter replacements, and equipment inspections.
    • Clean and maintain tools, equipment, and work areas to ensure efficiency.
  • Documentation:
    • Accurately record service and repair details, including observations made during inspections.
    • Document any issues, findings, and actions taken during repair processes.
  • Parts and Inventory:
    • Assist in ordering and receiving parts and supplies, ensuring their availability for service tasks.
    • Maintain inventory control and organize parts storage areas.
  • Customer Interaction:
    • Interact professionally with customers and provide assistance when necessary.
    • Communicate repair or maintenance procedures clearly and address basic customer inquiries.
  • Learning and Training:
    • Actively participate in on-the-job training and skill development under the guidance of experienced technicians.
    • Attend training sessions and workshops to enhance technical knowledge and skills.
  • Tools and Equipment:
    • Maintain and organize tools and equipment, keeping them in good working condition.
    • Learn how to use and operate specialized tools and diagnostic equipment.
  • Safety Compliance:
    • Strictly adhere to safety protocols, including the use of personal protective equipment (PPE).
    • Report safety hazards or incidents promptly to the supervisor.
Qualifications:
  • High school diploma or equivalent (additional technical education or certifications may be preferred).
  • Strong mechanical aptitude and a keen interest in the field.
  • Physical strength and ability to lift heavy objects, as well as work in physically demanding conditions.
  • Basic knowledge of hand tools and mechanical concepts.
  • Excellent communication and teamwork skills.
  • Attention to detail and a commitment to safety.
  • Willingness to learn and adapt to evolving technologies and equipment.
Benefits:
  • $40,000 - $60,000 per year
  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Vacation, Sick, and Holidays
  • OEM Training Incentive for Parts & Service personnel
  • Discount on Parts/Labor and Vehicle Purchases
  • Employee Referral Bonus
  • Professional work environment

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