Furniture Support Specialist

1 week ago


Tolleson, Arizona, United States Legends Furniture Inc Full time
Furniture Industry Career Opportunity

We are seeking a skilled and motivated Customer Service Associate to join our team at Legends Furniture Inc., a leading manufacturer in the wholesale furniture industry.

About Our Company: With over 30 years of experience, we have established ourselves as a rapidly growing company with a strong commitment to quality and customer satisfaction.

Key Job Responsibilities:

  1. Provide exceptional customer support via phone, email, and live chat, ensuring timely and professional resolution of customer inquiries.
  2. Collaborate with logistics and warehouse teams to ensure accurate and timely order fulfillment.
  3. Monitor orders and proactively address any issues or delays to ensure customer satisfaction.
  4. Maintain accurate records of customer interactions and order transactions.
  5. Identify areas for process improvement and implement solutions to enhance the customer experience.

Requirements:

  • 5 years of direct experience in customer service, preferably in an e-commerce or retail environment is a must.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to multitask and prioritize tasks in a fast-paced environment.

Benefits and Compensation: We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, as well as comprehensive benefits, including health insurance, paid time off, and professional development opportunities.



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