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Technical ServiceNow Platform Specialist
2 weeks ago
Crowell & Moring LLP is a leading law firm that provides exceptional service to its clients. Our commitment to excellence and our dedication to delivering high-quality results have earned us a reputation as one of the most respected firms in the industry.
Job Summary:
The Technical ServiceNow Platform Specialist will play a critical role in the development, management, and growth of the ServiceNow platform within our organization. This position requires a strong technical background and excellent problem-solving skills. The successful candidate will lead technical efforts to ensure the platform aligns with our business strategy across all US and International offices. Additionally, this role will provide consultative technical leadership to our third-party vendor team, maintaining a detailed view of the existing architecture, and designing, developing, configuring, and customizing ServiceNow applications and services. The Specialist will also be responsible for maintaining and continually improving the implemented modules, including ITSM, ITFM, HRSD, ITOM, and SPM. Furthermore, this role will collaborate with cross-functional teams to gather requirements and translate them into effective technical solutions.
Responsibilities:
This position involves administering, configuring, and maintaining the ServiceNow platform, focusing on IT Service Management (ITSM) and Strategic Portfolio Management (SPM) applications. Key responsibilities include:
- Managing out-of-the-box functionality and performing necessary enhancements, upgrades, and maintenance.
- Developing and implementing fixes for bugs and issues in ServiceNow production for ITSM and SPM.
- Creating and modifying forms, fields, and workflows according to requirements.
- Overseeing change control and coordinating the release management process for ServiceNow.
- Building dashboards and reports for IT Management and firm leadership.
- Reporting on and managing data within the ServiceNow platform, including imports and exports, ensuring data integrity and security.
- Handling onboarding and offboarding of ServiceNow users and ensuring effective user access management and platform security, complying with regulations and internal policies.
Required Skills and Qualifications:
To be successful in this role, you must possess the following skills and qualifications:
- Demonstrated knowledge of IT Service Management (ITSM) and Strategic Portfolio Management (SPM) principles.
- Proficiency in ServiceNow scripting modules like Client Scripts, UI Policies, Business Rules, etc.
- Knowledge of scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON is preferred.
- Develops and maintains queries against Microsoft SQL databases such as Microsoft SQL, to prepare reporting statistics (KPIs) and status reports.
- Knowledge of ITIL (Change, Incident, Problem Management), hardware and software asset management, and ticketing systems.
- Proficient working with ServiceNow components such as Automated Discovery Tool, Service Catalog, Discovery and Knowledge management is a requirement.
- ITIL v3 Foundations certification minimum or working knowledge of the ITSM/ ITIL Framework is a requirement.
- ServiceNow Certified System Administrator (CSA) required.
- ServiceNow Certified System Implementation Specialist is preferred.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Service-oriented mentality with a high sense of ownership and proactive issue resolution.
- Strong communication skills, both verbal and written.
Benefits:
Crowell & Moring LLP offers a competitive compensation package that includes healthcare, vision, dental, retirement, and all-purpose leave. We also provide progressive options such as backup childcare, wellness programs, cultural events, and social activities. Our firm is committed to fair and equitable compensation practices in accordance with applicable laws.