Customer Service Representative

3 weeks ago


Pensacola, Florida, United States Capgemini Full time
About Capgemini

Capgemini is a leading global consulting, digital transformation, technology, and engineering services company. With a strong 50-year heritage and deep industry-specific expertise, we enable organizations to achieve their business ambitions through an array of services from strategy to operations.

We are driven by the conviction that the business value of technology comes from and through people. Our multicultural team of 270,000 professionals in almost 50 countries works together to deliver innovative solutions that address the evolving needs of our clients.

The estimated salary for this position in FL-Pensacola is around $60,000 - $80,000 per year, depending on experience.

Job Description

This is a technical support role that requires flexibility to work in different shifts, including 24/7 environments as needed. The successful candidate will provide phone-based customer technical support for client devices (hardware and accompanying software) and web-based software and desktop applications.

The primary responsibilities include:

  • Providing installation assistance for customer desktop/web-based software, including database setup.
  • Working with customers or their IT department to ensure readiness, installation support, and troubleshooting.
  • Developing training and tracking resources to streamline installation processes, workflow, triage, and troubleshooting guides, and common FAQs.
  • Logging and investigation of complaints, defects, or other sources of customer dissatisfaction.

Required Skills and Qualifications

The ideal candidate should possess:

  • A bachelor's degree from an accredited university, preferably in Computer Science, Management Information Systems, or IT, or equivalent degrees/certifications.
  • At least 1-2 years of combined experience with one or more of the following: software support, hardware support, installation and implementation setup, customer experience, technical documentation, and/or instructions in a private, public, government, or military environment.


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