The Trustees of Reservations is seeking a Seasonal Gate Attendant to join our team at Castle Hill on The Crane Estate. As a Gate Attendant, you will play a vital role in ensuring that our visitors have a positive experience on the property.

• Represent The Trustees in accordance with the messages provided by the organization's Visitor Experience Coordinator
• Attempt to secure memberships from visitors as they enter the property, explaining the membership benefits and promoting special events
• Greet visitors in a warm and welcoming manner while also collecting fees
• Effectively and professionally manage visitor complaints; accurately report incidents according to Trustees policy
• Efficiently track various types of admission; reconcile daily revenue
• Report safety concerns, incidents, and maintenance needs to the Visitor Experience Coordinator
• Communicate rules and regulations to all visitors
• Assist in the distribution and collection of feedback from Trustees' visitors
• Open and close the property, including moving heavy 'property closed' sign
• Other duties as assigned

• Customer service experience is strongly preferred
• Highly motivated with strong public speaking skills to promote the mission of The Trustees
• Able to keep one's cool while working to resolve conflict with visitors
• Capable of working both independently and cooperatively with other staff
• Must be rigorously detail-oriented
• Perform tasks safely and in accordance with The Trustees safety policies and procedures

The work environment will include variable outdoor weather conditions, an indoor climate-controlled booth, bathroom facilities in a nearby building, and frequent wild animal sightings.

The physical demands of the job include the ability to lift 40 pounds and be comfortable on feet for extended periods, as well as the ability to frequently move between sitting and standing positions.

This is a part-time position with 17-25 hours per week in high season, with flexibility to work holidays, evenings, and weekends.