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Senior Care Liaison
2 weeks ago
As a Client Care Advisor with Comfort Keepers of Greenville, you will play a vital role in ensuring the continuity of care for our clients. Your primary responsibility will be to facilitate the provision of in-home care and support services to our clients, arranging for uninterrupted continuing care and assisting families in organizing resources for effective client care.
Key Responsibilities- You will answer potential client inquiries, qualifying them for home visits and accurately determining the type and duration of services necessary to meet client needs.
- You will conduct in-home visits for prospective clients, converting them to new clients and processing required paperwork while communicating pertinent information to ensure understanding.
- You will process data necessary to establish initial client records, services, and files, participating in the new client assimilation process and ensuring timely completion.
- You will identify potential issues, using independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.
- You will visit current clients regularly to ensure the quality of care meets client needs, developing and maintaining relationships with existing clients.
- You will establish and grow community relationships with prospect referral sources, such as transitional care units, hospital discharge planners, home health agency staff, and other senior-related referral sources, coordinating transitions with these partners.
- A high school diploma is required; a bachelor's degree is preferred.
- Healthcare or customer service experience is beneficial.
- Strong computer skills, particularly in Microsoft Office and additional software.
- Excellent interpersonal and organizational skills.
- The ability to maintain confidentiality and attention to detail.
- A positive, professional attitude and team player mindset.
- Competitive pay.
- Generous paid time off.
- Direct deposit.
- Health, vision, and dental benefits.
- A 401(k) plan.
- Ongoing training and professional development.
- A supportive work environment.