Sales Associate Hardlines Part Time w/Benefits
4 weeks ago
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we want to hear from you
About the Role:
As a Sales Associate at Navy Exchange, you will be the face of our company, responsible for providing top-notch customer service and driving sales growth. You will work closely with our team to create a seamless shopping experience, ensuring that our customers leave the store feeling valued and satisfied.
Key Responsibilities:
- Customer Service:
- Engage with customers, asking questions and listening to their needs to provide personalized recommendations.
- Direct customers to merchandise, informing them about upcoming events, promotions, and mobile offers.
- Provide premier customer service, cooperating and building positive, inclusive, and respectful relationships.
- Organization:
- Maintain store appearance, ensuring a clean and welcoming environment for customers.
- Sales:
- Cross-sell products, utilizing your knowledge of the store layout to make informed recommendations.
- Make suggestions to customers on the latest trends and current promotions based on their individual needs.
- Upsell products, leveraging company tools and technology to confidently provide product knowledge and specs.
- Process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
- Complete various forms of paperwork, reports, and reconciliation.
- Inventory:
- Be the keeper of merchandise, completing all inventory processes and ensuring merchandise is properly checked in and accurately ticketed.
- Dependability:
- Adhere to assigned work schedules and accurately complete follow-through on work assignments.
- Perform other duties as assigned.
Requirements:
- Basic Knowledge of Products: Familiarity with our products and merchandise.
- Retail Experience: Preferred but not required.
- Communication Skills: Strong interpersonal and communication skills, with the ability to read, write, and interpret instructional documents.
- Mathematical Skills: Basic math functions, including addition, subtraction, multiplication, and division.
- Reasoning Ability: Ability to multi-task, work as part of a team, and take initiative independent of direct supervision.
Physical Demands and Work Environment:
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
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