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Customer Service Supervisor Lead
1 week ago
Position Overview
We are seeking an experienced and customer-focused Front End Supervisor to join our sales team at Bealls Outlet. In this role, you will be responsible for supervising cashiers, front-end loaders, checkers, and U-boat retrieval personnel.
Key Responsibilities:
- Supervise, train, and evaluate cashiers, front-end loaders, checkers, and U-boat retrieval personnel.
- Evaluate and address customer complaints in a timely and professional manner.
- Assist customers with product location and detailed information when needed.
- Plan and prepare work schedules to include lunch and vacation time.
Requirements:
- Bachelor's Degree or High School Diploma/GED with at least 4 years of experience in customer service or related field.
- Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
- Excellent communication and interpersonal skills to handle sensitive situations.
Benefits:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
Work Environment:
- The ambient temperature will generally be room temperature, but may change according to the season and level of activity at the store.
