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HVAC Service Coordinator
2 weeks ago
About Murphy Company
A leading mechanical contractor since 1907, we pride ourselves on our core values of employee well-being, enduring relationships, and integrity and professionalism.
We are seeking a skilled professional to join our team as a Service Dispatcher. As a key member of our operations team, you will be responsible for providing exceptional service to customers in need of commercial and industrial HVAC, piping, plumbing, and controls systems maintenance.
Key Responsibilities:
- Extracting and recording critical information from client calls, analyzing appropriate next steps for serving clients, and coordinating/assigning proper technical resources to serve clients.
- Documenting and following up with service technicians, external vendors, and clients to ensure proper completion of tasks.
- Coordinating manpower for completion of scheduled maintenance, projects, and inter-company support.
Your Day-to-Day at Murphy Company
You will work in a fast-paced, high-volume environment where you will utilize your strong communication skills to coordinate with internal teams and external partners. You will also have the opportunity to develop your problem-solving skills by addressing complex issues that arise during customer interactions.
Becoming a Murphy Team Member
We offer a collaborative, family-friendly work environment, knowledge and expertise gained from over 112 years of experience, competitive pay, an excellent benefits package, and a personal time off plan that rivals our competitors.
Required Skills and Qualifications:
- Excellent professionalism and attention to detail.
- At least 1 year of work experience in a high-volume environment.
- Self-starter: Must have the ability to work well as part of a team and independently.
- Technology skills: General comfort using technology and able to learn new tools quickly.
- Critical thinking: Must have the ability to problem solve creatively and independently.
- Strong interpersonal skills.
- At least 1 year of experience using MS Outlook.