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Customer Service Representative

3 weeks ago


Marysville, Washington, United States Firestone Full time

Company Overview: As a leading provider of tire and automotive services, Firestone is dedicated to delivering exceptional customer experiences. Our team members play a critical role in achieving this goal by providing top-notch service and support.

Job Summary: We are seeking a highly skilled and motivated Sales and Service Technician to join our retail sales team. The successful candidate will be responsible for ensuring the highest level of customer satisfaction through effective communication, product knowledge, and excellent problem-solving skills.

Key Responsibilities:

  • Thoroughly assess customer needs through direct interactions, either in-person or over the phone;
  • Recommend appropriate products and/or services to meet customer requirements;
  • Effectively communicate sales and/or promotions to drive business growth;
  • Resolve customer complaints in a timely and satisfactory manner;
  • Follow up with customers to ensure satisfaction with products/services provided.

Requirements:

  • Demonstrated ability to provide exceptional customer service in a fast-paced environment;
  • Strong product knowledge and understanding of customer needs;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively in a team-oriented setting.

Benefits: In addition to a competitive salary and comprehensive benefits package, our team members enjoy a range of perks, including opportunities for professional growth and development, employee recognition programs, and a positive work-life balance.