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Culinary Service Associate

2 months ago

Holt, Michigan, United States Quality Dairy Full time


Mission Statement:
Our objective is to collaborate effectively, fostering loyalty among our clientele and colleagues by surpassing expectations through exceptional service and high-quality products, while ensuring that all customer needs are addressed in a 'Customer Service Plus 1' manner.


Position Overview:

Support the Kitchen Manager in various aspects of the food service operations within the Quality Dairy Convenience Store, aiming to enhance customer satisfaction and profitability.


Key Responsibilities:
  • Enhance Customer Satisfaction and Sales by delivering 'Customer Service +1'.
  • Provide prompt, friendly service with a welcoming demeanor.
  • Focus on customer service excellence.
  • Create a positive and enjoyable work atmosphere.
  • Address customer inquiries, complaints, and concerns swiftly and effectively.
  • Collaborate with management to adjust menu offerings based on sales trends to optimize sales and reduce waste.
  • Adhere to Quality Dairy's Operating Procedures to ensure a consistent and high-quality product for customers.

Operational Duties:
  • Ensure product availability for customers, including timely fulfillment of on-demand orders.
  • Perform essential Kitchen Manager tasks during their absence, such as food preparation and inventory ordering.
  • Prioritize tasks and manage time efficiently to complete all assigned responsibilities.
  • Communicate shift activities or concerns to the Kitchen Manager and store management.
  • Maintain product displays and marketing materials in accordance with company policies.
  • Be flexible with work hours as required.
  • Follow vendor check-in protocols and report any discrepancies to the Kitchen Manager.
  • Engage in stocking, cleaning, and food preparation tasks.
  • Execute opening or closing procedures for shifts.
  • Perform routine maintenance on equipment and report any issues to management as per policy.

Safety and Compliance:
  • Adhere to all Food Safety Regulations and promptly report any concerns to management.
  • Keep all store areas free from safety hazards.
  • Identify and report any safety or security violations to the Kitchen Manager or store management.

Professional Conduct:
  • Exemplify professional behavior towards customers and fellow employees.
  • Complete assigned tasks in a timely manner.
  • Maintain confidentiality regarding store personnel and operations.

Essential Skills and Physical Requirements:
  • Effective verbal and written communication skills with customers and team members.
  • Ability to work independently without close supervision.
  • Collaborative skills to work with others effectively.
  • Judgment and decision-making abilities to address questions or issues.
  • Capability to read and implement policies and procedures.
  • Awareness of merchandising, safety, and personnel matters requiring attention.
  • Adaptability to changing circumstances and work schedules.
  • Willingness to work flexible hours, primarily early mornings.
  • Ability to manage multiple priorities efficiently.
  • Capacity to stand for extended periods (6-10 hours) with limited breaks.
  • Physical ability to lift and move items weighing up to 50 pounds.

This job description does not encompass all duties that may be assigned to this employee. Incumbents are expected to follow any additional instructions and perform other duties as requested by their supervisor.