Account Service Analyst, Capacity Solutions Expert

4 weeks ago

Plano, Texas, United States Geodis Full time
Job Summary:

The Account Service Analyst (GCS) will be responsible for developing relationships with existing internal transportation planners to arrange for the movement of freight in a non-asset brokerage business. This role works in coordination with other company business units and carrier procurement partners to ensure seamless execution.

Key Responsibilities:

Identify and analyze customer requirements to ensure the level of service provided meets or exceeds customer expectations.
Actively bid on spot freight opportunities to increase win percentage by representing the value proposition of internal brokerage services.
Enter load details in TMS (MercuryGate) and coordinate appointment setting with customers, executing proactive communication to ensure timely pickups and deliveries.
Collaborate with the Carrier Team to ensure all client shipments are proactively booked and tracked for on-time pickup or delivery.
Utilize various transportation systems to coordinate the movement of freight, meeting customers' rate and service time requirements.
Set and meet deadlines as per customer expectations, delivering against growth and profitability targets.
Research and determine growth opportunities within each customer, leading efforts to increase efficiency and profitability of operations.

Requirements:

Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing, or related studies preferred.
Minimum 2 years of related experience with a heavy concentration on brokerage operations.
Experience with Transportation Management Systems, market rate tools/software, and analysis with large data sets.
PC literate with experience in Microsoft Outlook, Word, Access, and Excel.
Excellent written and oral communication skills, demonstrating a proven ability to develop relationships with internal and external customers.
Excellent planning and organizational skills.
Knowledge of domestic transportation and documentation for all utilized modes of transport.
Knowledge of regulatory compliance associated with US truck freight brokerage.
Excellent personnel development skills.
Strong problem-solving skills.
Ability to travel when applicable.
Ability to work in a fast-paced environment.

Work Environment:

The employee frequently sits, reaches with hands and arms, and talks. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

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