Medical Support Specialist
6 days ago
We're seeking a Medical Support Specialist to join our team at WellNow Urgent Care. This role is perfect for individuals who are passionate about delivering exceptional patient care and working in a dynamic, fast-paced environment.
**About Us**
WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package, including numerous continuing education options.
**What You'll Enjoy**
- Competitive salary of $40,000 per year (based on 20 hours of work per week)
- Parental leave and medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
- 401(k) plan with a company match for your future financial security
- Free urgent care visits for you and your immediate family members
- Scrubs provided to ensure a professional and comfortable work environment
- Opportunities for promotional growth as we continue to expand our presence
- Monthly bonus based on your performance and productivity
**Responsibilities**
- Taking patient history and obtaining vital signs
- Performing basic testing or screenings, such as vision, audio, urine drug screens, breath alcohol, EKGs, and pulmonary function testing
- Necessary phlebotomy for collection of laboratory samples
- Accurately completing corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
- Point of care testing, such as strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose levels
- Ensuring sterile technique, instrument cleaning and sterilization, proper use of the autoclave
- Scheduling and coordinating necessary records for ancillary care for patients
- Assisting providers with exams and testing, including pelvic exams, eye irrigations, and ear irrigations, I & D's, and splinting/ortho-glass preparation
- Maintaining confidentiality with all patient information (HIPAA)
- Ensuring equipment is in working order
- Logging laboratory procedures when completed, processing related paperwork using computer equipment as directed
- Maintaining examination rooms and stocking necessary medical supplies
- Performing duties to ensure good patient flow
- Registration duties, explaining insurance options and collecting payments
- Accompanying the provider to the bedside
- Accurately and thoroughly documenting patient medical history, physical exam, and procedures
- Completing transcription as requested
- Performing tasks to improve provider efficiency during the course of a shift
- Greeting and registering patients
- Answering and triaging phone calls
- Taking payments for visits
- Printing, scanning, and faxing reports
- Other front desk and cleaning responsibilities as assigned
**Requirements**
- High School Degree or equivalent
- Ability to identify equipment problems and correct or notify team leader
- Ability to apply written instructions and standardized work practices
- Establish and maintain effective relationships with staff, patients, and families
- Able to withstand physical and mental demands, including standing, walking, stooping, and bending, and transferring patients
- Computer knowledge and skills, including registering patients on the computer in a timely manner
- Up-to-date on injections and provide documentation, as per OSHA guidelines
- Ability to complete and maintain CPR certification
- Excellent listening and note-taking skills
- Basic computer skills, including Electronic Medical Records (EMR)
- Demonstrated ability to type at least 45 words per minute
- Strong communication skills, including grammatical, spelling, and verbal
- Detail-oriented with proven ability to work effectively under conditions requiring accuracy
- Capable of working well on a team
- Friendly and customer service oriented
- Ability to manage high call volume
**Location**
We have over 170 locations across New York, Illinois, Indiana, Michigan, Pennsylvania, and we're continuing to grow
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