IT Field Services Technician

1 day ago


Jacksonville, Florida, United States Enterprise Integration Full time

**Job Description**

We are looking for an experienced IT Field Services Technician to join our team at Enterprise Integration in Jacksonville, Florida.

The successful candidate will have a minimum of 3-5 years of experience in field services and be proficient in Microsoft Office Suite, all versions, and various operating systems including Microsoft Desktop, MAC, IOS, and thin client operating systems.

The salary for this role is estimated to be between $65,000 - $85,000 per year, depending on experience.

Responsibilities:

  • Perform analysis, diagnosis, and resolution of complex PC problems for end-users, implementing corrective solutions as needed.
  • Communicate accurate and timely status of incidents internally and externally, setting expectations and following through with customers and coworkers.
  • Configure, test, maintain, and troubleshoot end-user workstation hardware, software, networked peripheral devices, and networking hardware products.
  • Maintain printers, perform regular computer re-imaging, and ship and receive PCs.
  • Support MS Office and email issues, printer installation, and scheduled maintenance.

Requirements:

  • A+ certification or equivalent required.
  • Net +, MCP, ITIL v.3, and MAC certified technician certifications preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with Windows Active Directory users and computers, Windows permissions, and Microsoft Office Suite.

Benefits:

This is a full-time contract position, working 40 hours per week, with core work hours/days from 8am-5pm M-F. Travel is approximately 10-20% of the time. The physical demands of this role include lifting computer equipment weighing up to 100 pounds.



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