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Customer Service Representative Specialist

3 weeks ago

Fergus Falls, Minnesota, United States Janet Swenson - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Janet Swenson - State Farm Agent.

Estimated Salary Range

$45,000 - $65,000 per year, depending on experience and qualifications.

Key Responsibilities
  1. Answer customer inquiries and provide policy information in a timely and accurate manner.
  2. Assist clients with policy changes and updates, ensuring seamless service delivery.
  3. Process insurance claims and follow up with clients to ensure satisfaction.
  4. Maintain accurate records of customer interactions, supporting data-driven decision making.
Requirements
  1. Demonstrate strong communication and interpersonal skills, fostering trust and rapport with clients.
  2. Show attention to detail and ability to multitask, prioritizing tasks efficiently.
  3. Prioritize previous customer service experience, though not required.