Cafe Operations Manager
6 days ago
As a key member of our team, the Cafe Team Lead plays a pivotal role in ensuring seamless daily operations at Wantable Cafe.
The ideal candidate will possess exceptional customer service skills, strong leadership abilities, and a passion for delivering exceptional experiences.
Responsibilities- Customer Experience: Foster a warm and welcoming environment by providing top-notch service to all guests. Effectively resolve customer issues and inquiries in a friendly and professional manner.
- Team Support: Assist in training new team members, guiding them on service standards, operational procedures, and health/safety protocols.
- Operations Support: Contribute to inventory tracking, ordering, and organization to maintain a well-stocked and efficient cafe.
- Health & Safety: Uphold rigorous health, safety, and hygiene standards, monitoring compliance and supporting safe food handling practices.
- Financial Contribution: Collaborate with the Cafe Manager to achieve revenue goals through efficient service, waste control, and customer retention strategies.
- A high school diploma or equivalent; additional coursework in hospitality is a plus.
- At least 1+ years of experience in a cafe or customer service setting.
- Strong leadership, communication, and organizational skills.
- A customer-service orientation with a focus on quality.
- Availability between 7AM to 10PM, Sunday through Saturday.
- Ability to work evenings and weekends.
- Willingness to obtain and/or maintain ServSafe certification.
- Willingness to obtain and/or maintain a City of Milwaukee bartender's license.
- Physical Demands: Occasional requirement to move furniture, stand for long periods, and be onsite during events. Ability to lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.
$35,000 - $45,000 per year, depending on experience.
About UsWantable Cafe is a vibrant co-working space that has become a hub for local entrepreneurs, students, freelancers, and other businesses. Our cafe is dedicated to providing a welcoming environment where customers can get work done, have meetings, and connect with like-minded individuals.
Benefits- Flexible schedules to accommodate your needs.
- Paid parental leave (mothers AND fathers).
- 50% discount on all merchandise.
- Ample parking options.
- Medical, dental, and vision insurance.
- 401K plan with pre-tax and Roth options.
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