Cafe Operations Manager

6 days ago


Milwaukee, Wisconsin, United States Wantable Full time
Job Overview

As a key member of our team, the Cafe Team Lead plays a pivotal role in ensuring seamless daily operations at Wantable Cafe.

The ideal candidate will possess exceptional customer service skills, strong leadership abilities, and a passion for delivering exceptional experiences.

Responsibilities
  • Customer Experience: Foster a warm and welcoming environment by providing top-notch service to all guests. Effectively resolve customer issues and inquiries in a friendly and professional manner.
  • Team Support: Assist in training new team members, guiding them on service standards, operational procedures, and health/safety protocols.
  • Operations Support: Contribute to inventory tracking, ordering, and organization to maintain a well-stocked and efficient cafe.
  • Health & Safety: Uphold rigorous health, safety, and hygiene standards, monitoring compliance and supporting safe food handling practices.
  • Financial Contribution: Collaborate with the Cafe Manager to achieve revenue goals through efficient service, waste control, and customer retention strategies.
Requirements
  • A high school diploma or equivalent; additional coursework in hospitality is a plus.
  • At least 1+ years of experience in a cafe or customer service setting.
  • Strong leadership, communication, and organizational skills.
  • A customer-service orientation with a focus on quality.
  • Availability between 7AM to 10PM, Sunday through Saturday.
  • Ability to work evenings and weekends.
  • Willingness to obtain and/or maintain ServSafe certification.
  • Willingness to obtain and/or maintain a City of Milwaukee bartender's license.
  • Physical Demands: Occasional requirement to move furniture, stand for long periods, and be onsite during events. Ability to lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.
Estimated Salary Range

$35,000 - $45,000 per year, depending on experience.

About Us

Wantable Cafe is a vibrant co-working space that has become a hub for local entrepreneurs, students, freelancers, and other businesses. Our cafe is dedicated to providing a welcoming environment where customers can get work done, have meetings, and connect with like-minded individuals.

Benefits
  • Flexible schedules to accommodate your needs.
  • Paid parental leave (mothers AND fathers).
  • 50% discount on all merchandise.
  • Ample parking options.
  • Medical, dental, and vision insurance.
  • 401K plan with pre-tax and Roth options.

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