Lead Consumer Loan Representative
5 days ago
As a Lead Consumer Loan Representative at Family Trust Federal Credit Union, you will play a crucial role in assisting members and potential members with their loan needs. This is a high-performing sales position that requires excellent communication and interpersonal skills.
Key Responsibilities:
- Manage consumer loan queues to process applications efficiently and effectively.
- Serve members promptly, courteously, and professionally while providing accurate and efficient service.
- Process various types of consumer and real estate loan applications.
- Interview loan applicants to gather information about their loan needs and financial situation.
- Communicate loan application status updates to members and provide clear explanations when additional documentation is required.
- Deliver effective loan decisions to members and offer guidance on improving their credit score for future requests.
- Cross-sell products and services to meet member needs and promote credit union offerings.
- Assist in training and cross-training other employees.
- Initiate contact with members through referral queues, call lists, and leads.
- Maintain in-depth knowledge of products, services, regulations, and internal policies.
- Diligently document all loan requests according to credit union policy and federal regulations.
Requirements:
- Experience: 6-24 months of similar or related experience.
- Education: High school diploma or equivalent; completion of an internal lending class or Consumer Lending School is preferred.
- Interpersonal Skills: Significant level of trust, diplomacy, courtesy, and tact are required.
- Skills: Proficient computer skills, ability to multitask, and self-starter mindset.
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