Claims Process Coordinator
4 weeks ago
Job Title: Claims Process Coordinator
About the Role:
We are seeking a highly organized and detail-oriented Claims Process Coordinator to join our team at ServiceMaster Restoration By Quality First. In this role, you will be responsible for managing claims from start to finish, ensuring timely completion of tasks, and maintaining open communication with customers, adjusters, and other stakeholders.
Key Responsibilities:
- Claims Management: Manage data entry for each claim from First Notice of Loss through to completion in our CRM system.
- Timely Completion: Review daily compliance tasks and ensure all job tasks are completed on time.
- Efficient Job Flow: Monitor and update jobs in our operating system to ensure efficient flow through the claims process requirements and cycle times.
- Documentation: Ensure that uploading photos, and other documents are appropriately described, titled, and uploaded in real-time, as well as follow up to get missing required data from homeowners and insurance/mortgage information not obtained on initial calls.
- Estimate Creation: Create and/or assist with job estimates, review final estimates to ensure they are complete per company standards.
- Customer Service: Manage Customer Service issues and complaints, documenting actions and resolution.
- Client Care Calls: Ensure constant, often daily, communication with the customer, may communicate with adjuster.
- Daily Notes: Enter daily notes in all jobs, contacting relevant participants and escalating to department manager as required.
- Estimate Assistance: May be responsible for creating job estimates and/or assisting Estimator/Project Manager with final estimate.
Requirements:
- Education: High school diploma/GED required; Bachelor's Degree or applicable experience preferred.
- Xactimate Experience: 1-3 years of Xactimate experience required, proficient use of Xactimate 28.
- Software Skills: Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required.
- Time Management: Personal time management and organizational skills essential.
- Communication: Strong verbal and written communication skills required.
- Confidentiality: Ability to manage highly confidential information.
- Problem-Solving: Strong problem-solving skills required.
- Software Proficiency: Proficient at using Microsoft Office, Outlook, CRM software.
- Customer Interaction: Experience with customer interaction and conflict resolution.
- CRM Software: Experience with CRM software (Workday, etc).
- Financial Software: Experience with Financial Software (Quickbooks, etc) a plus.
Salary Range: $40,000 - $55,000 per year, depending on experience and qualifications.
About Our Company: ServiceMaster Restoration By Quality First is a leading provider of restoration and cleaning services in Georgia. We offer a dynamic work environment, opportunities for professional growth, and a competitive salary and benefits package.
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