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Customer Service Representative

2 months ago

Tolleson, Arizona, United States Cox Communications Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Cox Automotive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring their overall satisfaction with our products and services.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, email, and chat, addressing their inquiries, concerns, and issues in a professional and courteous manner.
  • Issue Resolution: Identify, document, and resolve customer issues in a timely and efficient manner, escalating complex issues to senior team members as needed.
  • Relationship Building: Build and maintain strong relationships with customers, dealers, and other stakeholders, providing education and support to ensure their success with our products and services.
  • Process Improvement: Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance customer satisfaction and experience.
Requirements
  • Education: High school diploma or equivalent required; degree in a related field preferred.
  • Experience: Minimum 2+ years of call center and/or client interfacing experience required.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software and technology.
  • Language: Bilingual in English and Spanish required.
Preferred Qualifications
  • Experience: Experience in a contact center or industry preferred.
  • Education: Degree in a related discipline preferred.
What We Offer
  • Competitive Compensation: Hourly base pay rate is $23.75/hour, with opportunities for additional compensation and incentives.
  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for growth and development, including training and education programs.