Guest Services Associate

1 week ago


Brunswick, Georgia, United States Five Rivers Management Full time
Position Overview

As a key member of our hospitality team, the Guest Services Associate plays a vital role in ensuring a positive experience for our guests. This part-time position requires availability during evenings and weekends, offering flexibility to meet the needs of our clientele.

Key Responsibilities
  • Engage with guests through effective verbal and written communication, fostering a welcoming environment.
  • Support team members in various tasks, including transportation services and assisting with meal preparation, laundry, or housekeeping duties.
  • Address guest inquiries, special requests, and complaints promptly and professionally.
  • Implement the 100% satisfaction guarantee policy for all guests.
  • Greet and acknowledge guests in all public areas, ensuring a friendly atmosphere.
  • Maintain accurate room status inventory to facilitate efficient operations.
Essential Duties

  • Handle guest registrations, including payment processing and verification.
  • Complete daily shift reports and manage all financial transactions in compliance with company protocols.
  • Manage guest reservations via phone, adhering to established procedures.
  • Respond to inquiries about hotel amenities, local attractions, and directions.
  • Manage incoming communications, including phone calls and mail.
  • Assist in maintaining the cleanliness and organization of the lobby and front desk area.
  • Restock supplies in the mini-market as necessary.
  • Support the work order process and assist with minor repairs.
  • Document and manage lost-and-found items in accordance with hotel policies.
  • Perform additional duties as assigned by management.
Qualifications

  • High school diploma or equivalent required.
  • Prior experience in the service industry is preferred but not mandatory.
  • Availability to work flexible shifts, including evenings, weekends, and holidays.
  • Proficiency in common Windows-based applications is essential.


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