Network Operations Center Technician Lead

1 week ago


Hermitage, Pennsylvania, United States First National Bank Full time

Job Title: Network Operations Center Technician Lead

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About the Job:

We are seeking a skilled Network Operations Center Technician Lead to join our team at First National Bank. This is a critical role that requires a high level of technical expertise, strong communication skills, and the ability to work effectively in a fast-paced environment.

Job Summary:

The Network Operations Center Technician Lead will be responsible for monitoring network resources, hardware, and software throughout the corporation. The successful candidate will have excellent problem-solving skills, the ability to work independently, and a strong attention to detail.

Key Responsibilities:

  • Monitor network resources, hardware, and software throughout the corporation.
  • Follow established policies and procedures for monitoring, escalation, and communication.
  • Resolve or escalate incidents to internal IT, external vendors, LOBs, and Corporate Emergency Management.
  • Work with management to develop and maintain NOC run books for monitored systems.
  • Document and communicate incidents as required.

Requirements:

To be considered for this role, you must have a high school diploma or equivalent and at least 1 year of experience in a similar position. You should also have excellent customer service skills, excellent organizational, analytical, and interpersonal skills, as well as the ability to work and multi-task in a fast-paced environment.

Compensation and Benefits:

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

Why Work for Us:

First National Bank is committed to providing a discrimination and harassment-free workplace. We are an equal opportunity employer and welcome applications from diverse candidates.



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